CASE STUDY
Klinik Pela 9
A Clearer Path to Clinic Information and Registration

ABOUT THE PROJECT
Klinik Pela 9 is a child and adolescent development clinic in Jakarta. The website project focused on helping parents understand the services, find a branch, and start registration online.
SERVICE
- Website Strategy
- UI/UX Design
- WhatsApp & Form Integration
- Website Development
- Analytics Setup
- Lead Generation
Organizing Information Around Parents’ Questions
SAB reorganized the website around the information parents need before contacting a clinic: services, the consultation process, and branch locations. The aim was to make the next step easier to understand.

Connecting Parents with the Right Branch
The site brought together branch-specific WhatsApp contact, online registration, and location information. These actions were designed to be accessible from a mobile phone.


Why this matters
For a clinic website, clear service information and accessible contact options can help parents make an informed enquiry. Patient visits also depend on availability, clinical needs, and the clinic’s follow-up process.

The website brought together:
“Since launching the new website, parents come in much better informed about our services and process. It has reduced a lot of back-and-forth for our front desk team, and the online registration flow makes it easier for families to start their journey with us.”
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